Government Contacts

These resources encompass a wide array of information that may prove vital and include links to various Ombudsman services, which could provide you with aid in the event you encounter complications with certain services.

GOVERNMENT AGENCIES AND USEFUL WEBSITES

• Department of Human Services – Includes Centrelink, Medicare, and Child Support

• Australian Electoral Commission (AEC)

• Australia.gov.au – Directory for government information and services

• Parliament of Australia

• Australian Taxation Office (ATO)

• Department of Immigration and Border Protection – Includes citizenship and visa applications

• The National Anti-Corruption Commission 

OMBUDSMAN AND COMPLAINTS RESOLUTION SERVICES

• Commonwealth Ombudsman – for complaints related to Government Agencies and Departments, including Immigration, Law Enforcement and Taxation matters.

• Postal Industry Ombudsman – for complaints regarding Australia Post and other registered postal operators.

• Telecommunications Industry Ombudsman – issues with mobile, internet and landline phone services.

• Financial Ombudsman Service – investigates disputes with banks and insurance companies.

• Fair Work Ombudsman – Pay disputes and working conditions.

• Private Health Insurance Ombudsman – Complaints about Private Health Insurance providers.

• Aviation Complaints – A “one-stop-shop” that provides information on how to resolve grievances with aviation matters including aircraft noise and aviation security.

• Australian Health Practitioners Regulation Agency – Disputes related to the conduct of a registered health practitioner.